Resume
Summary
Implementation & Customer Solutions Engineer with 3+ years owning enterprise customer onboarding, server deployment, and post-go-live support in B2B SaaS. Former USAF aircraft mechanic with Lean/5S experience and a track record of cutting onboarding time, reducing escalations, and tightening documentation. Currently building automation workflows (n8n, Docker, Python) and AWS-backed systems that reduce low-value work for small business clients. Targeting implementation / technical support / customer success engineer roles in B2B software.
Skills
Technical
- Server & Systems: Linux, VMWare/ESXi, basic Windows Server
- Cloud: AWS Certified Cloud Practitioner (EC2, IAM, VPC, S3, RDS)
- Identity & Security: SAML, OIDC/OAuth2, SSO, PAM, IAM (Imprivata CPAM/VPAM/IPAM)
- Tooling: Salesforce, Jira, Confluence, n8n, Docker/Docker Compose, Git/GitHub, remote support tools
- AI Tooling: Claude Code (custom skills, subagents, and project instructions for repo automation)
Process & Core
- Scripting & Automation: Python, JavaScript, API integration
- Customer Onboarding & Training
- Technical Troubleshooting
- Cross-Functional Coordination (PM, Support, Operations)
- Team Leadership, Documentation, and Process Improvement
- Methods: Agile, Lean/5S/TPS
Education
Portland State University | 2012 - 2016
B.S. in Anthropology
Certifications
- AWS Certified Cloud Practitioner - Amazon Web Services
Professional Experience
Fluintsy
Principal
2025 - Present
USA
Key Responsibilities:
- Design and implement automation workflows (n8n, Python, JavaScript, Docker) to eliminate repetitive tasks in booking, lead management, and reporting for small business clients
- Audit client operations to map manual processes, document current state, and propose automation backlogs with clear effort and impact estimates
- Deploy and manage small AWS environments (EC2, IAM, VPC, S3) following AWS Well-Architected Framework appropriate for low- to mid-scale workloads
n8n
Python
JavaScript
Docker
AWS
Team Lead, Senior Implementation Engineer
2022 - 2025
USA
Key Responsibilities:
- Led technical workstreams in a 4-person team migrating ~1,400 Linux servers from CentOS 7 to AlmaLinux 8, coordinating change windows, rollback plans, and validation steps with no major customer incidents
- Owned implementation of new customer server environments for 25+ healthcare and enterprise clients, cutting average onboarding timelines from 8-10 weeks to ~4-6 weeks with no P1/P2 incidents
- Delivered 10-20 customer go-lives per quarter and acted as technical escalation partner for Project Managers on at-risk implementations
- Designed and led Kaizen and 5S initiatives across two teams to clean up documentation and shared resources
Linux
VMWare/ESXi
SAML
SSO
PAM
IAM
Salesforce
Jira
Confluence
Technical Resident
2022
USA
Key Responsibilities:
- Performed quality assurance of internal and external software products using PowerShell, Python, and MSSQL
- Constructed SQL statements and queried internal databases to verify and validate data availability
- Supported test planning and execution for healthcare IT systems, documenting defects and working with developers to validate fixes
PowerShell
Python
MSSQL
SQL
Apprentice
2021 - 2022
USA
Key Responsibilities:
- Developed dynamic single-page applications using React, JavaScript, and CSS
- Learned fundamentals including HTML, CSS, JSON, modular code, reusable components, and database structure with Entity Relationship Diagrams
- Worked in an Agile environment with daily standups, planning, ticket assignments, and problem solving
- Used GitHub to perform and review pull requests to ensure working code free of merge conflicts
React
JavaScript
CSS
HTML
Git
GitHub
U.S. Air Force
Aircraft Structural Maintenance
2008 - 2012
USA
Key Responsibilities:
- Fabricated and repaired structural components on multiple aircraft types under strict tolerance and safety requirements
- Applied Lean/5S to ensure tool accountability and reduce setup time
Lean
5S
TPS